Privacy Policy

Who we are

ProDrive Travel Ltd, Terminus Road / Saint John's Street, Chichester, West Sussex, PO19 1UH, is the data controller for personal data collected through this website and app. Contact us at office@prodrivetravel.info or 01243 717484.

What we collect

Contact details (name, email, phone), journey details (pickup and drop-off addresses, dates, times, flight numbers, passenger and luggage information), payment status (card payments are processed by Stripe; we never see or store your full card number), messages you send us, and for drivers, licence, DBS, insurance documents and live location while on an active job.

Why we use it (lawful basis)

To take, manage and complete your bookings (contract). To send booking confirmations, receipts and journey updates by email or SMS (contract). To keep accounting and tax records (legal obligation). To vet and manage drivers and safeguard passengers (legal obligation and legitimate interests). To reply to your enquiries (legitimate interests).

Who we share it with

Only with the people needed to deliver your journey and run our service: your assigned driver, Stripe (payments), our email and SMS providers, our address lookup provider, Google Calendar (driver job schedules) and our hosting provider. We do not sell your data.

How long we keep it

Booking and invoice records are kept for 6 years to meet UK tax law. Enquiries we do not convert to a booking are deleted after 2 years. Driver location data is only used during an active job.

Your rights

Under UK GDPR you can ask to see, correct, delete or move your data, object to or restrict how we use it, and withdraw consent at any time. You can delete your account yourself from the Account page, or email office@prodrivetravel.info. We will reply within one month.

If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

International transfers

Some of our providers store data outside the UK. Where they do, we rely on UK-approved safeguards such as the International Data Transfer Agreement or adequacy regulations.