Your privacy is of the highest importance to us. Pro Drive Travel Ltd is committed to keeping your personal data safe and being transparent about what personal data we hold and how we use it.
We ensure that your information is processed in accordance with all applicable laws concerning the protection of personal data. This policy explains:
Saint John's Street, Chichester, West Sussex, PO19 1UH
This policy applies to our website https://prodrivetravel.info/
Collecting personal data
This privacy notice sets out how we process personal data that we collect from you, or that you provide to us, in line with current data protection legislation and other applicable laws. We will treat all your personal data as confidential, however we reserve the right to disclose this data in ways set out in this privacy notice.
Personal Information (or “data”) is any information that can be used to identify you. It can for example, include your name; date of birth; email address; postal address; phone number; payment card details and medical information.
Data Protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal data and covers health information, racial or ethnic origin, religious beliefs and political opinions. We do not usually collect such sensitive personal data about our customers. If for any reason we do need to collect sensitive data, we will always make it clear to you that we are collecting this sensitive personal data and the reasons for it.
Personal data we may collect and process:
We collect data in the following ways:
How we use your personal data
The ways in which we use your data depend on why you have provided it. We may use your data in the ways set out below
At Pro Drive Travel Ltd we want to ensure that you receive the level of marketing communications from us that are right for you, and contain the information you want to receive. The ways in which we market through various channels are set out as follows:
You can update your preferences to tailor the information you want to receive, by clicking the ‘update my preferences’ link at the end of our marketing emails or by getting in touch at email@example.com, You can opt out of these communications at any time by getting in touch at firstname.lastname@example.org, or by clicking the unsubscribe button at the bottom of our marketing emails.
Retaining your personal data
We retain your personal data only for as long as is required to operate our services in accordance with legal and tax requirements. Once we no long require your data in order to fulfil a service you have asked for, to provide you with great customer service and communication, or to satisfy legal requirements we will delete it in a secure manner. If we are relying on consent for a particular method of data processing, we will contact you to renew consent at reasonable intervals..
Sharing personal data
Pro Drive Travel may disclose your personal data to third parties in the following circumstances:
We will only share your personal data with third parties who comply with relevant data protection legislation, and we will ensure appropriate controls are in place. We regularly monitor their activities to ensure they continue to comply with law and with our policies.
We will never share, sell or swap your personal data with any third parties for the purposes of their own marketing unless you have explicitly consented to us sharing your data with specifically named third parties.
We will ensure your personal data is only accessible by appropriately trained staff or contractors.
International transfers of personal data
For financial and technical reasons, we may use the services of a supplier or products or services outside of the European Economic Area (EEA), meaning that your personal data is therefore transferred, processed and stored outside of the EEA. Although this includes countries that the European Union authorities do not consider as providing adequate levels of protection of personal data, we will take reasonable steps to ensure that your personal data is kept safe and in accordance with this privacy notice. In such cases, the transfer will be carried out subject to a Data Transfer Agreement in compliance with Data Protection law. For further information, please contact ,Doug Millen at email@example.com,.
Legal basis & legitimate interest
When we process your personal data, we will ensure this is done in accordance with at least one of the legal grounds stated within Data Protection Law. These consist of the following:
Your debit and credit card details
If you use debit or credit card details to pay us for a product or services we will take care to ensure this payment is made securely and in accordance with the Payment Card Industry Data Security Standard. For further information about PCI DSS, click here.
We do not store your credit or debit card details at all after the transaction is complete. Only staff authorised and trained to take payments will do so.
Cookies are small text files which are stored on your computer by websites that you visit, to help websites work more efficiently and provide us with information. There are four reasons cookies may be stored on your device when visiting a website owned by Pro Drive Travel Ltd:
Please be aware we cannot control third party cookies. You can block cookies via the settings on your browser, however this may limit your access to certain websites including our site. To understand more about these third party cookies and their privacy policies please visit the relevant websites below.
Third Party Policy
Google Analytics https://policies.google.com/technologies/types
You can find further information about cookies at www.allaboutcookies.org.
If you send any inappropriate, offensive or defamatory content on our website or social media platforms, we may use your personal data to inform relevant third parties including your internet provider or law enforcement.
Under the General Data Protection Regulation, you have rights as an individual in relation to the information we hold about you.
You have the right to request that we delete your personal data and stop processing it, if this processing is not necessary/legally required for the purpose you provided it to us then we will do so.
You have the right to ask for a copy of the information we are processing about you by making a ‘subject access request’. If we hold personal data about you, we will:
We do not charge a fee for this service, however we reserve the right to charge reasonable fees for additional copies of information that has already been supplied to you, and for requests that are manifestly unfounded, excessive or repetitive. You can make a subject access request by emailing us at firstname.lastname@example.org or ProDrive Travel
Saint John's Street, Chichester, West Sussex, PO19 1UH.
You have the right to request that your personal data is transmitted electronically to another company in certain circumstances.
If we hold inaccurate or out dated personal information relating to you, you have the right to ask us to rectify that information.
You have the right to request that we do not, or refuse us permission to, process your personal data for the purposes of marketing. We will inform you before collecting your data if we intend to use if for marketing purposes or if we shall share your personal data with third parties.
You have the right to ask us not to continue to process your personal data for marketing purposes by contacting us at ProDrive Travel
Saint John's Street, Chichester, West Sussex, PO19 1UH. Where you have opted in to receive marketing correspondence, you have the right to withdraw your consent at any time, or update your preferences of the types of marketing you receive. This can be done via the instructions contained in the marketing correspondence, or by contacting us directly.
To speak to us about any of the above rights please get in touch at the above details. For further information on your rights, you can also view the Information Commissioner’s guidance here.
Links to other websites
This privacy notice is not applicable to links within this website which link to other websites. Please read the privacy statements on other websites which you visit.
If you would like to make a complaint about the way we have processed your data, or the information provided in this notice, please contact us at ProDrive Travel
Saint John's Street, Chichester, West Sussex, PO19 1UH
Alternatively you can contact the Information Commissioner’s Officer via their website.
Changes to this policy
We regularly review this privacy notice and will make any changes available on this page. If we make any significant changes, we will notify you by email. By continuing to use this website you will be deemed to have accepted such changes. This privacy notice was last updated on May 2018.
We recommend that you check this page regularly to keep up-to-date.
Saint John's Street, Chichester, West Sussex, PO19 1UH.
These Terms and Conditions together with any documents mentioned within, govern your use of the website (“Our Site”), and your relationship with ProDrive Travel
Saint John's Street, Chichester, West Sussex, PO19 1UH (“We/Us/Our”). Please read them carefully as they affect your rights and liabilities under law.
If you do not agree to comply with these Terms and Conditions, you must stop using Our Site immediately. If you have any questions about these Terms and Conditions, please contact ProDrive Travel
Saint John's Street, Chichester, West Sussex, PO19 1UH .
“Our Site” means www.prodrivetravel.info or any website linking to us and bearing our name or logo.
Access to Our Site is free of charge. It is your responsibility to make arrangements necessary in order to access Our Site. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
All Content included on Our Site as a graphical representation including (but not limited to) text; graphics; logos; button icons; images; audio clips; videos; digital downloads; data compilations and software is the property of Pro Drive Travel Ltd, and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
You may access, view and use Our Site in a web browser, download Our Site (or any part of it) for caching; print pages from Our Site; download extracts from pages on Our Site; and save pages from Our Site for later and/or offline viewing.
You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
You may link to any page on Our Site provided that you do so fairly and legally; you do not do so in a way that suggests any form of association endorsement or approval on Our party where none exists; you do not use any logos or trademarks displayed on Our Site without Our express written permissions; and you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage. These restrictions do not apply to content submitted to sites by other users provide that the primary purpose of the site accords with the restrictions.
You may not link to Our Site form any other site of which the main content contains material that is sexually explicit; is obscene, deliberately offensive, hateful or otherwise inflammatory; promoted violence; promotes or assists in any form of unlawful activity; discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; is calculated or is otherwise likely to deceive another person; is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy; misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4); implies any form of affiliation with Us where none exists; infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
As permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware. You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site; attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site; or attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching these restrictions, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
You may only use Our Site in a manner that is lawful. Specifically you must ensure that you comply with any and all local, national or international laws and/or regulations.
You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent; use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; or use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
We reserve the right to suspend or terminate your access to Our Site if you materially breach any of these provisions or any of the other provisions of these Terms and Conditions. We may take action, including, suspend, whether temporarily or permanently, your right to access Our Site; issue you with a written warning; take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach; take further legal action against you as appropriate; disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or any other actions which We deem reasonably appropriate (and lawful).
We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
COVID Policy – Our Vision
Journey by journey,
We are changing the way we move,
Imagine a greener, cleaner environment bringing transport, services, and people closer,
Our technology joins communities and it’s all driven by you
Our vision statement for the business is about our commitment to change and to continuously improve the customer experience. As a business, we are continuously evolving to ensure the needs of our customers are met. Who would have thought one of the needs was to protect us all from COVID!
As COVID evolved and the implications became clear our vision has really helped us respond, plan and manage the events of COVID ensuring that our main concern is the safety of our staff, customers, and drivers.
Pro Drive Travel provide an invaluable service transporting critical key workers, key worker children, vulnerable children and others who need to make essential journeys. Our COVID policy is to ensure this service can be provided and maintained whilst staying safe.
Our service is driven by you and we are making every effort to keep you safe if you choose to travel with us.
Our COVID Response
We set up a COVID response team to assess the COVID impact on our community. To establish a plan to ensured continued service to our customers and drivers whilst adhering to all safety advice and Government guidelines.
At Pro Drive Travel we already have policies in place to deal with business continuity. We implemented our business continuity plan to ensure a continued service and availability of our critical systems. Our systems are cloud based with back up servers in the event of a large-scale outage.
With the use of existing technology, we moved our operational staff to home working. Thus, ensuring all employees can productively, safely, and securely work from home.
We have increased the number of Hackney vehicles on the fleet which have partitions to keep both customer and driver safe. We are supporting drivers with standard vehicles with the installation of temporary partitions.
We have updated our APP to offer the COVID friendly vehicles in the form of a Hackney vehicle.
We are encouraging customers to pay by Card through our multiple payment channels APP, SMSPay or ApplePay reducing the need for contact.
Drivers have been issued with Medical Grade Facemasks to help them stay safe. With advice to use them properly - wash hands before putting them on and taking them off.
We are restricting the number of customers in vehicles in line with Government policies.
We have established a driver taskforce to support drivers through this difficult and uncertain time. Providing support and information to all drivers either working, taking time out or isolating.
Where our offices are open, we have increased the routine cleaning of high-touch, hard surface areas.
From 15 June, we are advising that all passengers wear a face covering whilst using our transport. Private hire does not fall under the public transport category, but we want to support Government policy and ensure we are doing our upmost to protect drivers and customers.
We continually assess our operations and service to ensure we are meeting the needs of our drivers and customers in line with Government guidelines. Many lessons will be learned by all of us and we will use these to drive improvement.
Education of our staff, education of our drivers, education of our customers. Education has been a fundamental part of our COVID response through marketing and our training department. Ensuring that we keep our community informed.
This includes daily updates to drivers regarding COVID safety practices designed to keep the driver and customers safe.
Our key points for drivers are:
Let’s Keep Us All Moving Safely
Our Service – Driven by You