Privacy & Other Company Policies

Introduction

Your  privacy is of the highest importance to us. Pro Drive Travel Ltd is  committed to keeping your personal data safe and being transparent about  what personal data we hold and how we use it.

We  ensure that your information is processed in accordance with all  applicable laws concerning the protection of personal data. This policy  explains:

• Who we are;
• What personal data we collect about you;
• How we use and store your personal data;
• Your rights; and
• How we use cookies provide you with the best experience on our website

If you have any questions about this privacy and cookie policy please get in touch at office@prodrivetravel.info, We are Pro Drive Travel Ltd,  

Saint John's Street, Chichester, West Sussex, PO19 1UH

01243 717484 

This policy applies to our website https://prodrivetravel.info/

Collecting personal data

This  privacy notice sets out how we process personal data that we collect  from you, or that you provide to us, in line with current data  protection legislation and other applicable laws. We will treat all your  personal data as confidential, however we reserve the right to disclose  this data in ways set out in this privacy notice.

Personal  Information (or “data”) is any information that can be used to identify  you. It can for example, include your name; date of birth; email  address; postal address; phone number; payment card details and medical  information.

Data Protection law  recognises that certain categories of personal information are more  sensitive. This is known as sensitive personal data and covers health  information, racial or ethnic origin, religious beliefs and political  opinions. We do not usually collect such sensitive personal data about  our customers. If for any reason we do need to collect sensitive data,  we will always make it clear to you that we are collecting this  sensitive personal data and the reasons for it.

Personal data we may collect and process:

• Your full name and your title;
• Postal address;
• Telephone numbers;
• Email address;
• Bank or payment card details;
• Records of correspondence with us; and
• Information you enter onto our websites.

We collect data in the following ways:

• Information you give to us: We collect information from you when you contact us by email, phone or  website contact form. Sometimes your information is collected or  processed by a third party for us, for example event registration  providers, marketing facilitators or communication providers. Where they  are doing so purely for Pro Drive Travel Ltd  , we will remain responsible for  your information at all times and they will not be permitted to use  your personal information for their own marketing unless you have  consented to such marketing from them. We collect only the personal data  necessary for the purpose it is being collected, stored and processed.
• Information you allow third parties to share with us: Your information may be shared with us by third parties who, for  example use us to fulfil a service, or are forwarding your details to us  for the purpose of providing you with service or product directly.  These third parties will only share your personal information with us if  you have provided your consent. You should read their privacy policies  to fully understand how they will process your information.
• Information we collect from your use of our websites: We may collect information about how you use our websites, such as your  IP address, when you visit our site, watch videos and interact with our  ads and content. More information on the data we collect from our  websites can be found under “Cookies” in this privacy policy.

How we use your personal data

The ways in which we use your data depend on why you have provided it. We may use your data in the ways set out below

• To provide you with the information, services or products you have requested from us;
• To respond to your enquiries;
• To maintain a record of your relationship with us and for internal administrative purposes (including accounting);
• to comply with applicable laws and regulations;
• to keep in contact with you in ways you have requested or agreed to;
• Notify you about changes to our services or policies;
• for Direct Marketing by email, post or telephone. We may  occasionally include information from other companies who we partner on  particular products and services. More information on how we use your  personal data for marketing purposes can be found under the “Marketing”  section in this policy;

Marketing

At Pro Drive Travel Ltd we want to ensure that you receive the level of  marketing communications from us that are right for you, and contain the  information you want to receive. The ways in which we market through  various channels are set out as follows:

• Email and Text Marketing: We have a legitimate interest to contact our existing customers by  electronic methods for marketing purposes, if you provided us with an  email address and/or phone number, about similar products and services  which we think you may be interested in. If you have actively and  explicitly consented to us contacting you with marketing communications,  we may email you about our products and services; company updates and  announcements; or news relevant to our sector, depending on your topic  preferences.

You can update your preferences to  tailor the information you want to receive, by clicking the ‘update my  preferences’ link at the end of our marketing emails or by getting in  touch at  office@prodrivetravel.info,  You can opt out of these communications at any time by getting in touch at office@prodrivetravel.info, or by clicking the unsubscribe button at the bottom of our marketing emails.

• Post and Telephone Marketing: If you have provided us with your address and phone number we may send  you direct mail or phone you for marketing purposes related to the  purpose for which this data was collected. We do check phone numbers  against the Telephone Preference Service. If your number is on this list  we will not contact you by phone unless you have expressed specifically  to us that you consent to receive such calls from us.

Retaining your personal data

We  retain your personal data only for as long as is required to operate  our services in accordance with legal and tax requirements. Once we no  long require your data in order to fulfil a service you have asked for,  to provide you with great customer service and communication, or to  satisfy legal requirements we will delete it in a secure manner. If we  are relying on consent for a particular method of data processing, we  will contact you to renew consent at reasonable intervals..

Sharing personal data

Pro Drive Travel may disclose your personal data to third parties in the following circumstances:

• To provide you with products or services that you have requested,  for which we use a separate company to fulfil those services or supply  the products;
• To refer you to another company, with your consent, who can fulfil a service you have requested which we cannot provide; or
• To third parties who process data on our behalf and provide a  service to us, such as companies we use to store data, conduct marketing  and communicate with you.

We will only share your personal  data with third parties who comply with relevant data protection  legislation, and we will ensure appropriate controls are in place. We  regularly monitor their activities to ensure they continue to comply  with law and with our policies.

We  will never share, sell or swap your personal data with any third parties  for the purposes of their own marketing unless you have explicitly  consented to us sharing your data with specifically named third parties.

We will ensure your personal data is only accessible by appropriately trained staff or contractors.

International transfers of personal data

For  financial and technical reasons, we may use the services of a supplier  or products or services outside of the European Economic Area (EEA),  meaning that your personal data is therefore transferred, processed and  stored outside of the EEA. Although this includes countries that the  European Union authorities do not consider as providing adequate levels  of protection of personal data, we will take reasonable steps to ensure  that your personal data is kept safe and in accordance with this privacy  notice. In such cases, the transfer will be carried out subject to a  Data Transfer Agreement in compliance with Data Protection law. For  further information, please contact ,Doug Millen at office@prodrivetravel.info,.

For  example, we use Mailchimp, a US based company, to facilitate and record  email marketing communications with our customers. You can read their  privacy policy here.

Legal basis & legitimate interest

When  we process your personal data, we will ensure this is done in  accordance with at least one of the legal grounds stated within Data  Protection Law. These consist of the following:

• We have obtained your affirmative and specific consent to use your  personal data for a previously notified purpose, which may include  sending you electronic direct marketing by email or text, or to provide  you with a product, service or information that you have requested;
• In some circumstances we make collect and use personal data where  it is necessary to fulfil our legitimate interest as a business. We  shall however, always balance our legitimate interests against your  rights as an individual and data subject to ensure we use your data in a  way you would reasonably expect in accordance with this policy and  which does not intrude on your privacy or preferences. Examples of how  we may use our legitimate interests include:     
  • To send you direct marketing material to you by post or telephone;
  • To send existing customers marketing material (including by  electronic means) of products and services we think might be of interest  to you unless you opt out of these communications;
  • To conduct research in order to better understand our customers;
  • To maintain a record of our relationship with you;
  • For administrative purposes;
  • To protect our business against fraud and other risks; and
  • Maintain our customer database and systems.
• Processing your personal data is necessary for the performance of a  contract, such as to provide you with products or services you have  purchased or requested; or
• We have a legal obligation to use or disclose information relating  to you, for example, if we were ordered to do so by a court or  regulatory authority.

Your debit and credit card details

If  you use debit or credit card details to pay us for a product or  services we will take care to ensure this payment is made securely and  in accordance with the Payment Card Industry Data Security Standard. For  further information about PCI DSS, click here.

We  do not store your credit or debit card details at all after the  transaction is complete. Only staff authorised and trained to take  payments will do so.

Cookies

Our  website uses cookies so that we can provide you with the best  experience when visiting our website, and enables us to make appropriate  improvements to our website.

Cookies  are small text files which are stored on your computer by websites that  you visit, to help websites work more efficiently and provide us with  information. There are four reasons cookies may be stored on your device  when visiting a website owned by Pro Drive Travel Ltd:

• To enable the website to work correctly for you so you can use the online services provided;
• To remember your preferences and to make the website easier for you to use;
• To enhance the facilities and information on our website; and
• To collect data about your use of our website which are anonymised and used to improve our website.

Our website uses cookies for the reasons stated above. Categories of the cookies our site uses are as follows:

• Strictly Necessary Cookies – These cookies are essential for you  to be able to use certain key functions of the website, such as  registering in the event.
• Third Party Cookies – These cookies collect information if you use  social media sites or share a page from our website. Some of our pages  contain embedded content such as YouTube videos and Twitter &  Facebook likes, so you may receive cookies from these websites.

Please be aware we cannot control  third party cookies. You can block cookies via the settings on your  browser, however this may limit your access to certain websites  including our site. To understand more about these third party cookies  and their privacy policies please visit the relevant websites below.

Third Party Policy 

Location

YouTube https://www.google.com/policies/technologies/types/

Google Analytics https://policies.google.com/technologies/types

Facebook https://www.facebook.com/policies/cookies/

Twitter  https://help.twitter.com/en/rules-and-policies/twitter-cookies?lang=browser

You can find further information about cookies at www.allaboutcookies.org.

Inappropriate content

If  you send any inappropriate, offensive or defamatory content on our  website or social media platforms, we may use your personal data to  inform relevant third parties including your internet provider or law  enforcement.

Your rights

Under the General Data Protection Regulation, you have rights as an individual in relation to the information we hold about you.

You  have the right to request that we delete your personal data and stop  processing it, if this processing is not necessary/legally required for  the purpose you provided it to us then we will do so.

You  have the right to ask for a copy of the information we are processing  about you by making a ‘subject access request’. If we hold personal data  about you, we will:

• Provide a description of the personal data we hold;
• Explain why we are holding the personal data;
• Inform you who this personal data has been shared with;
• And give you a copy of the data.

We do not charge a fee for this  service, however we reserve the right to charge reasonable fees for  additional copies of information that has already been supplied to you,  and for requests that are manifestly unfounded, excessive or repetitive.  You can make a subject access request by emailing us at office@prodrivetravel.info or ProDrive Travel

Saint John's Street, Chichester, West Sussex, PO19 1UH.

You have the right to request that your personal data is transmitted electronically to another company in certain circumstances.

If  we hold inaccurate or out dated personal information relating to you,  you have the right to ask us to rectify that information.

You  have the right to request that we do not, or refuse us permission to,  process your personal data for the purposes of marketing. We will inform  you before collecting your data if we intend to use if for marketing  purposes or if we shall share your personal data with third parties.

You have the right to ask us not to continue to process your personal data for marketing purposes by contacting us at ProDrive Travel

Saint John's Street, Chichester, West Sussex, PO19 1UH.  Where you have opted in to receive marketing correspondence, you have  the right to withdraw your consent at any time, or update your  preferences of the types of marketing you receive. This can be done via  the instructions contained in the marketing correspondence, or by  contacting us directly.

To speak to  us about any of the above rights please get in touch at the above  details. For further information on your rights, you can also view the  Information Commissioner’s guidance here.

Links to other websites

This  privacy notice is not applicable to links within this website which  link to other websites. Please read the privacy statements on other  websites which you visit.

Complaints  

If  you would like to make a complaint about the way we have processed your  data, or the information provided in this notice, please contact us at ProDrive Travel

Saint John's Street, Chichester, West Sussex, PO19 1UH

Alternatively you can contact the Information Commissioner’s Officer via their website.

Changes to this policy

We  regularly review this privacy notice and will make any changes  available on this page. If we make any significant changes, we will  notify you by email. By continuing to use this website you will be  deemed to have accepted such changes. This privacy notice was last  updated on May 2018.

We recommend that you check this page regularly to keep up-to-date.

Contact 

If you would like to request further information about our privacy policy you can contact us at, ProDrive Travel

Saint John's Street, Chichester, West Sussex, PO19 1UH.

These  Terms and Conditions together with any documents mentioned within,  govern your use of the website (“Our Site”), and your relationship with ProDrive Travel

Saint John's Street, Chichester, West Sussex, PO19 1UH (“We/Us/Our”).  Please read them carefully as they  affect your rights and liabilities under law.

If  you do not agree to comply with these Terms and Conditions, you must  stop using Our Site immediately. If you have any questions about these  Terms and Conditions, please contact ProDrive Travel

Saint John's Street, Chichester, West Sussex, PO19 1UH .

“Our Site” means   www.prodrivetravel.info or any website linking to us and bearing our name or logo.

Access  to Our Site is free of charge. It is your responsibility to make  arrangements necessary in order to access Our Site. Access to Our Site  is provided “as is” and on an “as available” basis.  We may alter,  suspend or discontinue Our Site (or any part of it) at any time and  without notice.  We will not be liable to you in any way if Our Site (or  any part of it) is unavailable at any time and for any period.

All  Content included on Our Site as a graphical representation including  (but not limited to) text; graphics; logos; button icons; images; audio  clips; videos; digital downloads; data compilations and software is the  property of Pro Drive Travel Ltd, and the copyright and other intellectual  property rights subsisting in that Content, unless specifically labelled  otherwise, belongs to or has been licensed by Us.  All Content is  protected by applicable United Kingdom and international intellectual  property laws and treaties.

You may  access, view and use Our Site in a web browser, download Our Site (or  any part of it) for caching; print pages from Our Site; download  extracts from pages on Our Site; and save pages from Our Site for later  and/or offline viewing.

You may not  reproduce, copy, distribute, sell, rent, sub-licence, store, or in any  other manner re-use Content from Our Site unless given express written  permission to do so by Us.

• Nothing in these Terms and Conditions limits or excludes the  provisions of Chapter III of the Copyrights, Designs and Patents Act  1988 ‘Acts Permitted in Relation to Copyright Works’.
• Our status as the owner and author of the Content on Our Site (or  that of identified licensors, as appropriate) must always be  acknowledged.

You may not use any Content saved  or downloaded from Our Site for commercial purposes without first  obtaining a licence from Us (or our licensors, as appropriate) to do  so.  This does not prohibit the normal access, viewing and use of Our  Site for general information purposes whether by business users or  consumers.

You  may link to any page on Our Site provided that you do so fairly and  legally; you do not do so in a way that suggests any form of association  endorsement or approval on Our party where none exists; you do not use  any logos or trademarks displayed on Our Site without Our express  written permissions; and you do not do so in a way that is calculated to  damage Our reputation or to take unfair advantage. These restrictions  do not apply to content submitted to sites by other users provide that  the primary purpose of the site accords with the restrictions.

You  may not link to Our Site form any other site of which the main content  contains material that is sexually explicit; is obscene, deliberately  offensive, hateful or otherwise inflammatory; promoted violence;  promotes or assists in any form of unlawful activity; discriminates  against, or is in any way defamatory of, any person, group or class of  persons, race, sex, religion, nationality, disability, sexual  orientation, or age; is intended or is otherwise likely to threaten,  harass, annoy, alarm, inconvenience, upset, or embarrass another person;  is calculated or is otherwise likely to deceive another person; is  intended or is otherwise likely to infringe (or to threaten to infringe)  another person’s privacy; misleadingly impersonates any person or  otherwise misrepresents the identity or affiliation of a particular  person in a way that is calculated to deceive (obvious parodies are not  included in this definition provided that they do not fall within any of  the other provisions of this sub-Clause 5.4); implies any form of  affiliation with Us where none exists; infringes, or assists in the  infringement of, the intellectual property rights (including, but not  limited to, copyright, trade marks and database rights) of any other  party; or is made in breach of any legal duty owed to a third party  including, but not limited to, contractual duties and duties of  confidence.

Links  to other sites may be included on Our Site. Unless expressly stated,  these sites are not under Our control.  We neither assume nor accept  responsibility or liability for the content of third party sites.  The  inclusion of a link to another site on Our Site is for information only  and does not imply any endorsement of the sites themselves or of those  in control of them.

As  permitted by law, We make no representation, warranty, or guarantee  that Our Site will meet your requirements, that it will not infringe the  rights of third parties, that it will be compatible with all software  and hardware, or that it will be secure. We make reasonable efforts to  ensure that the Content on Our Site is complete, accurate, and  up-to-date.  We do not, however, make any representations, warranties or  guarantees (whether express or implied) that the Content is complete,  accurate, or up-to-date.

We  accept no liability to any user for any loss or damage, whether  foreseeable or otherwise, in contract, tort (including negligence), for  breach of statutory duty, or otherwise, arising out of or in connection  with the use of (or inability to use) Our Site or the use of or reliance  upon any Content included on Our Site.

If  you are a business user, We accept no liability for loss of profits,  sales, business or revenue; loss of business opportunity, goodwill or  reputation; loss of anticipated savings; business interruption; or for  any indirect or consequential loss or damage.

We  exercise all reasonable skill and care to ensure that Our Site is free  from viruses and other malware.  We accept no liability for any loss or  damage resulting from a virus or other malware, a distributed denial of  service attack, or other harmful material or event that may adversely  affect your hardware, software, data or other material that occurs as a  result of your use of Our Site (including the downloading of any Content  from it) or any other site referred to on Our Site.

We  neither assume nor accept responsibility or liability arising out of  any disruption or non-availability of Our Site resulting from external  causes including, but not limited to, ISP equipment failure, host  equipment failure, communications network failure, natural events, acts  of war, or legal restrictions and censorship.

Nothing  in these Terms and Conditions excludes or restricts Our liability for  fraud or fraudulent misrepresentation, for death or personal injury  resulting from negligence, or for any other forms of liability which  cannot be excluded or restricted by law.  For full details of consumers’  legal rights, including those relating to digital content, please  contact your local Citizens’ Advice Bureau or Trading Standards Office.

We  exercise all reasonable skill and care to ensure that Our Site is  secure and free from viruses and other malware. You are responsible for  protecting your hardware, software, data and other material from  viruses, malware, and other internet security risks.

You  must not deliberately introduce viruses or other malware, or any other  material which is malicious or technologically harmful either to or via  Our Site; attempt to gain unauthorised access to any part of Our Site,  the server on which Our Site is stored, or any other server, computer,  or database connected to Our Site; or attack Our Site by means of a  denial of service attack, a distributed denial of service attack, or by  any other means.

By breaching these  restrictions, you may be committing a criminal offence under the  Computer Misuse Act 1990.  Any and all such breaches will be reported to  the relevant law enforcement authorities and We will cooperate fully  with those authorities by disclosing your identity to them.  Your right  to use Our Site will cease immediately in the event of such a breach.

You  may only use Our Site in a manner that is lawful. Specifically you must  ensure that you comply with any and all local, national or  international laws and/or regulations.

You  must not use Our Site in any way, or for any purpose, that is unlawful  or fraudulent; use Our Site to knowingly send, upload, or in any other  way transmit data that contains any form of virus or other malware, or  any other code designed to adversely affect computer hardware, software,  or data of any kind; or use Our Site in any way, or for any purpose,  that is intended to harm any person or persons in any way.

We  reserve the right to suspend or terminate your access to Our Site if  you materially breach any of these provisions or any of the other  provisions of these Terms and Conditions. We may take action, including,  suspend, whether temporarily or permanently, your right to access Our  Site; issue you with a written warning; take legal proceedings against  you for reimbursement of any and all relevant costs on an indemnity  basis resulting from your breach; take further legal action against you  as appropriate; disclose such information to law enforcement authorities  as required or as We deem reasonably necessary; and/or any other  actions which We deem reasonably appropriate (and lawful).

We  hereby exclude any and all liability arising out of any actions  (including, but not limited to those set out above) that We may take in  response to breaches of these Terms and Conditions.

We  respect your personal data, and comply with current data protection  laws and regulations. Please read our Privacy & Cookie Policy at  https://prodrivetravel.info/privacy-policy

These  Terms and Conditions, and the relationship between you and Us (whether  contractual or otherwise) shall be governed by, and construed in  accordance with, English law.

If you  are a consumer, any disputes concerning these Terms and Conditions, the  relationship between you and Us, or any matters arising therefrom or  associated therewith (whether contractual or otherwise) shall be subject  to the jurisdiction of the courts of England, Wales, Scotland, or  Northern Ireland, as determined by your residency.

If  you are a business, any disputes concerning these Terms and Conditions,  the relationship between you and Us, or any matters arising therefrom  or associated therewith (whether contractual or otherwise) shall be  subject to the exclusive jurisdiction of the courts of England and  Wales.

We  may alter these Terms and Conditions at any time. Any such changes will  become binding on you upon your first use of Our Site after the changes  have been implemented.  You are therefore advised to check this page  from time to time.

In the event of  any conflict between the current version of these Terms and Conditions  and any previous version(s), the provisions current and in effect shall  prevail unless it is expressly stated otherwise.

COVID Policy – Our Vision

Journey by journey,

We are changing the way we move,

Imagine a greener, cleaner environment bringing transport, services, and people closer,

Our technology joins communities and it’s all driven by you

Our  vision statement for the business is about our commitment to change and  to continuously improve the customer experience.  As a business, we are  continuously evolving to ensure the needs of our customers are met.   Who would have thought one of the needs was to protect us all from  COVID!

As COVID evolved and the implications became clear  our vision has really helped us respond, plan and manage the events of  COVID ensuring that our main concern is the safety of our staff,  customers, and drivers. 

Pro Drive Travel provide an invaluable  service transporting critical key workers, key worker children,  vulnerable children and others who need to make essential journeys.  Our  COVID policy is to ensure this service can be provided and maintained  whilst staying safe.

Our service is driven by you and we are making every effort to keep you safe if you choose to travel with us.

Our COVID Response

Plan

We  set up a COVID response team to assess the COVID impact on our  community.  To establish a plan to ensured continued service to our  customers and drivers whilst adhering to all safety advice and  Government guidelines.

At  Pro Drive Travel we already have policies in place to deal with business  continuity. We implemented our business continuity plan to ensure a  continued service and availability of our critical systems. Our systems  are cloud based with back up servers in the event of a large-scale  outage.

Implement 

With  the use of existing technology, we moved our operational staff to home  working.  Thus, ensuring all employees can productively, safely, and  securely work from home. 

We  have increased the number of Hackney vehicles on the fleet which have  partitions to keep both customer and driver safe.  We are supporting  drivers with standard vehicles with the installation of temporary  partitions.

We have updated our APP to offer the COVID friendly vehicles in the form of a Hackney vehicle.

We  are encouraging customers to pay by Card through our multiple payment  channels APP, SMSPay or ApplePay reducing the need for contact.

Drivers  have been issued with  Medical Grade Facemasks to help them stay  safe.  With advice to use them properly - wash hands before putting them  on and taking them off.

We are restricting the number of customers in vehicles in line with Government policies.

We  have established a driver taskforce to support drivers through this  difficult and uncertain time.  Providing support and information to all  drivers either working, taking time out or isolating.

Where our offices are open, we have increased the routine cleaning of high-touch, hard surface areas.

From 15 June, we  are advising that all passengers wear a face covering whilst using our  transport. Private hire does not fall under the public transport  category, but we want to support Government policy and ensure we are  doing our upmost to protect drivers and customers.

Evaluate

We  continually assess our operations and service to ensure we are meeting  the needs of our drivers and customers in line with Government  guidelines.  Many lessons will be learned by all of us and we will use  these to drive improvement. 

Education 

Education  of our staff, education of our drivers, education of our customers.   Education has been a fundamental part of our COVID response through  marketing and our training department.  Ensuring that we keep our  community informed. 

This includes daily updates to drivers regarding COVID safety practices designed to keep the driver and customers safe. 

Our key points for drivers are:

• Follow all Government and NHS guidelines.
• If vulnerable either due to age, suppressed immunity or underlying health condition, please consider whether it is safe to work.
• If  a driver believes they may have been exposed to the virus through a  passenger (or other means), please follow the official advice to  self-isolate especially if displaying symptoms.
• Drivers  to clean vehicles after each journey with wipes - minimum 60% alcohol  or other bleach-based cleaning product. Concentrating on touch points  (such as steering wheel, door handles both inside and outside etc)
• Dispose of cleaning and waste disposal using guidance from Public Health England to limit coronavirus transmission
• Regularly clean the inside of vehicle with warm water and soap
• Where possible and practical, to wash hands regularly. Where not possible to use hand sanitising gel - minimum 60% alcohol.
• Wearing  a face covering is optional and is not required by the law. If workers  choose to wear one, it is important to use face coverings properly and  we provide training to do so.

Let’s Keep Us All Moving Safely

Our Service – Driven by You

• Once a booking has been confirmed, we will retain 25% as an  administration fee in the event of cancellation, regardless of  transaction value or time away from the agreed date of travel. Our  contact systems, devices and and manpower all cost money, and this  administration fee will help to cover the costs, should a booking not go ahead. 

• If a cancellation is made, with more than 96 hours notice from  your booking date & time, in most cases, a full refund will be  issued, less 25% however if we have imposed special terms to your  booking, we reserve the right to retain another amount or all of the  amount paid. If this applies to your booking, we will make this clear to  you prior to taking payment and confirming a booking.  

• If a cancellation is made with less than 96 hours notice, we will  retain 25% of the booking fee, regardless of the payment method, and  refund the remainder.

• If a cancellation is made within 24 hours of the booking, we will  retain 100% of the booking fee, and no refund will be issued. For  example, if you decide that you cannot travel on the day of your  transfer, or if your airline cancels your flight, we cannot be expected  to accept any financial loss, due to driver and logistical arrangements  or the potential of having to had rejected alternative work.